We truly value your trust in our services and your commitment to your child's progress. Please take a moment to review the guidelines below, effective April 1, 2025

1. Session Days

• Kindly follow the designated days assigned for your sessions.
• you need to change the day, whether from your end or the therapist’s, please inform us in advance at the number provided below.

2. Session Timing

• While we try to accommodate minor adjustments in session timing, any permanent changes in the scheduled time must be communicated directly to the organization for proper coordination.

3. Session Cancellations

To help us manage our resources and time effectively, the following guidelines apply:

• Advance Cancellation: If a session is cancelled or rescheduled well in advance, no penalty will be charged.
• Same-Day Cancellation (with prior notice): If the session is cancelled on the same day, but before 2 hours of the scheduled time, no penalty will be charged.
• Short Notice Cancellation (less than 2 hours): If a session is cancelled within 2 hours of the scheduled time, a 50% session fee will be applicable.
• Last-Minute Cancellation (very late or after therapist has left): If the therapist has already departed for your location or the session is cancelled at the last moment, the full session fee will be charged.

We appreciate your understanding and cooperation in helping us provide uninterrupted and timely services. Please feel free to reach out to us for any clarification or support.